Returns & Refunds

You have 15 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email us at order@luckys.coffee. If your return is accepted we will send you a return shipping label and instructions for sending the package back. Items sent back to us without first requesting a return will not be accepted.

Coffee is a perishable good. Perishable items can only be returned if they are completely unopened and still sealed. Once a bag is opened we cannot accept it back, for food safety reasons rather than commercial ones.

If a coffee simply was not to your taste, email us anyway. We would rather talk you onto a bag you like than have you give up on us.

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Certain items cannot be returned: perishable goods, custom or personalised products, and personal care goods. We also cannot accept returns of hazardous materials, flammable liquids, or gases.

Sale items and gift cards cannot be returned.

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method.

Please remember that it can take some time for your bank or credit card company to process and post the refund.

You can skip a delivery, change the coffee, or stop a subscription at any time. Reply to any email from us and a person will action it — usually the same day.

A delivery that has already been roasted and shipped follows the return policy above like any other order.

Email order@luckys.coffee, or write to us at 665 East Foothill Boulevard, Suite A, Claremont, CA 91711, United States.